Shipping policy

Shipping policy

Where we ship

We ship worldwide. Orders are dispatched from our warehouses in the United States and China depending on the product and current stock.

Processing time

Orders are processed within 1 to 3 business days. Orders placed at weekends or on public holidays are processed the next business day.

Delivery times

36L cabin backpack: 3 to 14 days. Most orders ship from our United States warehouse and arrive within a week. When that stock is low, the order ships from our second warehouse and takes longer.

All other products: 7 to 18 days.

These are estimates, not guarantees. Customs processing and carrier delays can extend them, particularly during busy periods.

Shipping cost

Shipping is included in the price shown. There are no additional delivery charges at checkout.

Address restrictions

We cannot deliver to PO Box addresses in the United States. Please provide a full street address at checkout. Orders with a PO Box address will be cancelled and refunded.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take a few days to begin updating.

Customs and import duties

Orders shipped internationally may be subject to import duties or taxes charged by the destination country. These are the customer's responsibility and are not included in the price. We have no control over these charges and cannot predict them.

Lost or delayed orders

If your order has not arrived within 30 days of dispatch, contact us at [your email] and we will investigate or refund you.

Incorrect addresses

Please check your address carefully. We cannot redirect an order once it has shipped. If a parcel is returned to us because of an incorrect address, we will refund the order minus any shipping costs incurred.

Contact

[Your business name], [your address]. Questions about a delivery: underseatcontact@gmail.com

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